Privacy Policy

This policy explains how Viya Finance (“Viya”, “we”) handles personal information collected through this website. It covers the website only.

Information you give us

When you send an enquiry, we ask for your name, mobile number, town or PIN code, the type of loan you are interested in and how you would like us to contact you. You can also add a short description of what you need. For Gold enquiries, you may tell us what kind of help you are looking for. We only ask for what we need to respond.

If you call, WhatsApp or email us, we receive the information you choose to share, such as your number and your message.

Please do not send documents, identity numbers, or bank or card details through the website enquiry form.

Information collected automatically

When you send an enquiry, we also record which page of this website you sent it from and the page you visited just before, so we understand how people find us.

To protect the enquiry form from spam and misuse, our systems briefly use technical information such as your IP address to limit repeated submissions.

Like most websites, our hosting provider may keep standard technical logs, such as IP address, browser type and the pages requested, to run and secure the website.

Cookies and analytics

This website does not use advertising cookies. We may use website analytics to understand how the site is used — for example, which pages are visited and whether the call, WhatsApp or enquiry buttons are used. Analytics does not include your name, phone number, location or message. Where consent is required, analytics runs only after you agree.

How we use your information

• To respond to your enquiry and contact you in the way you asked
• To explain your options and the next steps
• To improve this website and our services, using information that does not identify you
• To protect the website and our customers against fraud, spam and misuse
• To meet our legal obligations

Sending an enquiry does not mean a loan has been approved. If you go on to apply, we will explain at that stage what further information is needed and how it will be used.

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run this website and handle enquiries, such as website hosting, and where the law requires it.

How long we keep it

We keep enquiry information only for as long as we need it to respond to you and follow up, and longer only where the law requires or a legitimate business need remains. After that we delete it or make it anonymous.

Keeping it secure

We use reasonable technical and organisational measures to protect personal information. No website can be completely secure, so please share only what is needed.

Your choices

You can ask us to see, correct or delete the personal information you have given us, or to stop contacting you, by emailing hello@viyafinance.com.

Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version.

Contact

For any question about this, email hello@viyafinance.com. You can also call or WhatsApp us on +91 94430 04065.